Any use of the www.kathircholai.com website, or written communication with Kathircholai villa, for the purposes of travel arrangements, confirms that you are aged 18 or over and that you have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
Booking Conditions
The Kathircholai villas website is owned and operated by Kathircholai villas LTD, with offices located at No 493, Anurathapura road, Kilikunchimalai, Kanniya, Trincomalee, Sri Lanka.
A reservation is accepted only after receipt of your written confirmation along with full payment or a non-refundable deposit of 50% of the value of the travel arrangements.. (This may be waived solely at the discretion of Kathircholai villas Ltd.)
For reservations made through our online booking engine, payment in full or for email inquiries, payment in full or payment of a deposit or your written confirmation will indicate your acceptance of these terms and conditions.
Final Payment
If balance of payment is due for your travel arrangements, the balance payment must be paid by you before leaving the hotel.
Methods of Payment
Payments for full or part payment for the travel arrangements may be made either by 1) bank transfer or 2) credit card (Visa, Mastercard, AMEX). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by you.
If paying by credit card, you can pay through the secure online payment gateway available on our website www.kathircholai.com using the booking reference provided by our booking associate.
Price Policy
The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur due to government action, currency exchange rate fluctuations, and supplier price increases, for example. If the price of Your travel arrangements is increased by any matter beyond Our control, then You must pay us the additional price upon request or cancel Your travel arrangements in accordance with these Booking Conditions Booking Confirmation
Rates
The rates listed in the online booking engine may vary depending on whether the guest is a Sri Lankan citizen, a Sri Lankan resident visa holder or a foreign national. These rates may vary depending on the nationality of the guest attempting to make a reservation through the online booking engine. Each section may have different rate structures depending on the offers available and the guest will be able to make a reservation depending on whether all the criteria of the reservation conditions are met. If all of the requested criteria are not met, Kathircholai villas Ltd is free to ask the guest to amend or cancel the booking (see disputes section for more information).
Rate Changes
The different rate categories are listed in the online booking engine regardless of the currency in which they are listed or/and available offers are subject to change at the discretion of Kathircholai villas Ltd.
Since the rates are changed/amended frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the ‘no refund’ period of the cancelation policy (please see below for more information about amendments and cancellations) it is not possible to change/amend the original rate the reservation was confirmed under.
Amendments and Cancellations
Cancellation Policy for bookings of Early Bird offer
Any cancellation made on bookings of Early Bird offer, are non-refundable.
Cancellation Policy for Super Peak Period
- All bookings received within the “super peak” period (December to January) at all hotels and villas will be non-refundable.
- Cancellation Policy for amended bookings
The cancellation policy will be applicable to the original date of arrival and not to the extended date of arrival. If the date of arrival is brought forward, the cancellation policy will be applicable to the amended date of arrival.
Child Policy
- Children below 5 years – Free of charge on existing bedding
- Children between 6-11 years (up to maximum 02 children) sharing parents’ room – 50% on meal rates only on existing bedding
- Child meal rates are collected directly at the property
Changes to the Booking
Date Changes
If you wish to change the date of reservation, it can be done so by sending a mail to info@localhost
If the online rate for the alternate reservation date(s) is less than the original rate, the excess money can be utilized against extra expenditure at the hotel during your stay.
If the online rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid by you before departure.
Date changes will be done subject to availability.
Breakages and Damages
You will be responsible for any breakage, loss or damage caused by you or a member of your party during your stay at the accommodation. It is your responsibility to repair the damage or make full payment to the hotel prior to departure and to indemnify us for any loss, damage or claim brought against us.
Behaviour
You are responsible for compliance with all relevant regulations governing carriage by air or any other mode of transport and your stay during your holiday. If in the opinion of our suppliers/service providers and/or guide representative your behavior is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, your reservation may be terminated and we shall not be responsible for any costs or claims that are incurred.
Arbitration
When your booking is confirmed with us, a contract between Kathircholai villas Ltd and / or you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of Sri Lanka.
Complaints
We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements.
If your complaint cannot be resolved locally you must follow this up by writing a formal complaint letter to us within 28 days of your return home incorporating all other relevant information. It is a condition of this agreement that you communicate any problem relating to the standard of service or accommodation arrangements to the relevant authority at the Kathircholai villa you will be staying in. If still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter.
Please mail your concerns to info@localhost
EXCLUSION OF LIABILITY
Kathircholai villas Ltd does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree.
All recommendations, opinions expressed and prices regarding properties and/or destinations displayed are provided for guidance only. You agree as the user that the use of, or reliance upon, any of the content of the Kathircholai villas website, and in particular any content recommending any hotel, product or service, is done entirely at your risk. (Including content in subsequent itinerary documents sent to you)
Our website may contain links to websites operated by parties other than the Kathircholai. Those links are provided to you for your reference and convenience only. We do not own or control the content of those websites and are not responsible for their content or your use of them.
We have endeavored to portray and describe each hotel and/or service as best we can and also to provide the most up to date information through our website and other communications with you to the best of our knowledge.
We cannot be held liable for any discrepancies or differences that might arise between the content of our website (text, images etc), and any other 3rd party websites.
Information provided by you
All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Electronic Communication
You communicate with us electronically whenever you visit our website or send emails to us. You consent to receive communications from us electronically and by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.
Kathircholai villas Ltd accepts no liability for any virus or any other type of electronic infection that may be transferred through the site. Under no circumstance will we be liable for any loss or damage caused by a user’s reliance on information obtained through this site.
Copyright
The copyright and all other intellectual property rights in all material on this website are owned by Kathircholai villas Ltd. Copying of any part for commercial or business use is strictly prohibited.
Governing Law and Jurisdiction
These terms and conditions are subject to the Laws and the Jurisdiction of Sri Lanka.
Validity
The above terms and condition are valid from the 01st of July 2022.